Web-based demonstrations

Consulte esta página para obtener instrucciones en español/ See this page for instructions in Spanish

0.  PRE-TRAINING SETUP: CHECKING YOUR SYSTEM
For our web-based demos we use JoinMe. You must have signed up for the demo that you wish to join (see link the left of this page).

JoinMe requires a modern web browser but no installation of software.  You will only need to download and run this filePlease test if you can do that well before the training.  If your system does not allow you to download and run executable files you could try downloading the zipped version for PC (here) or Mac (here) and unzipping it on your system before double-clicking it to run. Join.me will work on PC and Mac but not Linux.

Please do not join the voice conference without a  headset.  Using laptop speaker and microphone instead of headset reduces the conference sound quality for yourself and for other participants.  If you have problems connecting on the day email or Google Talk to plcysupprt@gmail.com  

It is much better to connect from a wired network connection than a wireless network connection (which may drop out the voice from time to time).

1.  JOINING THE DEMONSTRATION  AT THE PRESCRIBED TIME
Setting up may take up to 15 minutes so please start 15 minutes before the scheduled start of the training
We will go through this presentation (30 minutes) on the scientific background of the tools and how to use them.  We will then demonstrate the use of the systems.

If you are able to install software on your computer:
To join the presentation please download and install the join.me desktop app (for Windows or Mac). At the prescribed time for the meeting, simply open the app, and next to 'join' (in green) type in: policysupport then click enter and you will be able to see the presenter's screen. To connect to audio, click on the green telephone icon then call via internet and then connect. This will place you in the conference and you will be able to hear the presenter.  More info on joining a meeting can be found on the join.me website here

If you are NOT able to install software on your computer:
To join the presentation simply go to http://join.me/policysupport before the prescribed time and you will be asked to enter your name to join the meeting and will then  see  a web page showing the presenter's screen with the following control panel at the top (but /policysupport1 in the image will be /policysupport in your case).

       

Please join the voice meeting so that you can also hear the presentation and ask questions. To do this you need to click the telephone icon on the far left of the control bar and choose join by internet and then hit the download button (click only once - there will be a short delay before the download).  You will then be advised that downloading will let your voice be heard. Click download.  This will download the joinme.exe file.   Your browser may advise you that .exe files can be harmful but you should save the file and then double click it in your browser download window to run it.  It will not install software just run software.   Once the browser app is running you will have a control panel like that above outside of your browserGo back to the phone icon in the control panel and then click connect to join the voice conference. You should then hear the conference through your headphones and be able to speak to other attendees through your microphone. If you get the message 'cannot connect to server' or the connecting step does not end, this means that your network has blocked access to the required port for joining voice by internet  (see notes) so please choose instead to join by phone. 

TO JOIN voice BY PHONE/SKYPEOUT click this icon: 
for the the list of international numbers. Dial the appropriate number for your country and when prompted enter the conference code given by the join.me panel (you will be charged by your telephone provider at national standard rates according to your call plan).  You will be able to see our screen on your computer and hear the training through your phone.  If you do not have access to a telephone you can use SkypeOut from your computer to call the relevant conference line.  The call should cost approximately USD 2.5 for the two hours so make sure you have at least that in SkypeOut credit.

You will now see the presenters screen in a separate window outside of your browser.  This window can be resized or set to full screen.  To set to full screen choose the full screen icon at the top-right of the window.  Once in full screen you will see only the presenters computer and your control panel.  

We will mute you during the presentation but to ask questions click the chat icon (second from the left), move the chat window to the right away from the presenter screen and communicate via the chat window and we will unmute you if needed.  There will be time for voice questions and discussed after the presentation and demo.  The presentation may be recorded for use in training.

2.  EXIT
To exit the training click the x in the top right hand side of the control panel and click yes when asked if you are sure.

Thank you for joining this training session.   If you have further questions in using the system please use the various support tools given in the system.


Notes

The join.me Voice over IP service (VoIP) uses the SIP standard. This may require the following ports and IP ranges to be opened in your firewall.
  • 5061-5100 TCP Outbound (SIP Signaling ports)
  • 7800-19799 TCP/UDP Oubtound (Voice Traffic ports)

These ports should be opened to a specific IP address range: 209.234.245.224-228.  If you or your IT team cannot check or do this then join by phone.